Tesla Canceled My Appointment Without Telling Me

[Sheogorath_Daedric]

I’m curious if anyone had this experience with Tesla’s service. I sent a service request for my Model Y through the app and was scheduled for mobile service. I even got emails, one confirming the appointment and another asking me to take a "satisfaction survey" after the service.

But a couple of days before the scheduled date, I checked the app, and my appointment was just... gone. No notification, no explanation, just disappeared. Trying to figure out what happened has been frustrating, to say the least.

Here’s what I ran into:

• There’s no way to talk to an actual person. I called Tesla’s main number and my local service center, but all I got were automated responses telling me to check the app or website.
• On the website, I managed to get to a chat interface, but the "Chat with Us" button was disabled, yes, I tried during their listed chat hours.

Eventually, I found an email address for my local service center and got a reply. They said the appointment was canceled because the issue was deemed “within normal specifications” by the remote technician. I would’ve appreciated being notified about this directly instead of finding out on my own.

Has anyone else had this happen? If so, how did you handle it? I love my Tesla, but this lack of communication makes the service process so frustrating.